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Making a car insurance claim is usually a pretty bad experience. Your car is probably damaged, or you’ve caused damage to another person’s car or other property. Someone, maybe you, could be injured. No one wants to face any of those scenarios, and having a terrible car insurance company can take a bad situation and make it much, much worse.

Bad auto insurance comes in many forms. With bad car insurance, premiums are higher than they should be, or the company offers low premiums but minimal coverage. Some car insurance companies have poor customer service and don’t effectively communicate the status of your auto insurance claim. Others require you to use only repair shops that they approve of, and those shops can be inconvenient to access, forcing you to travel across town for repairs or wait weeks for an appointment. Still other auto insurance companies don’t have a comprehensive network of adjusters, so you have to wait longer for your claim to be processed so you can get the repairs you need. In a worst-case scenario, a car insurance company may not have the financial resources to pay claims, leaving its customers high and dry.